FAQ

Before you pay, you’ll see a preview so you can check how your child looks in the personalised illustrations. Once you’re happy with the preview, the full book is generated, and the finished illustrations go through a quality check. Our specialist manually reviews the images to make sure they are high quality and maintain your child’s likeness.

Once the book has been reviewed, the finished book in PDF format will be sent to the email address you provided when placing your order.

Our technology is constantly improving. If your child doesn’t look quite like themselves in the preview, try regenerating the illustrations or uploading a different photo.

Please note that LESARI illustrations are an artistic interpretation of your child’s appearance, not a photographic representation.

As each book is created specifically for your child, personalised products are not eligible for the standard right of return under EU law. However, every situation is considered individually, and the possibility of cancelling an order or receiving a refund may depend on the reason for your request and the stage of order processing. Please contact us as soon as possible at [email protected] so we can review your situation.

Yes. We work with printing and delivery partners in countries around the world, allowing us to deliver personalised books to more than 200 countries and regions. You’ll see the availability and shipping cost for your address at checkout.

LESARI books are currently available in English and Spanish. We are constantly working to add more languages so that our books can be enjoyed by even more families.

If you have a question or need help with your order, you can contact us through our support form or email us at [email protected]. We’ll do our best to help you as soon as possible.

Your child’s photo is used exclusively to create their personalised book and is deleted automatically within 30 days of upload.

We do not use children’s photos for advertising, marketing, profiling, or training publicly available artificial intelligence models.

The photo is processed automatically on secure servers operated by our technology partners, who act solely on our behalf and are not permitted to use it for their own purposes.

Access to the data is limited to employees who need it to process your order. We implement appropriate technical and organisational measures to protect your data. You can request the earlier deletion of your child’s data at any time by contacting us at [email protected], and we will delete it within 30 days.

Yes, you can order only the digital version of the book in PDF format and print it yourself at any print shop or photo studio near you. This is convenient if you prefer to choose where to print the book or use a service close to home.

Creating a personalised book for your child is easy: upload their photo, enter their name and age, and they’ll become the main character of their own story. You’ll be able to see a preview and review the result before paying. If you’re not happy with the result the first time, don’t worry — you can try again or upload a different photo. We want you to receive a book that you and your child will truly love.

Delivery time depends on the shipping method you choose. Standard delivery usually takes 10–30 business days, while express delivery takes 7–20 business days.

Please note that delivery times are given in business days, so weekends and public holidays may affect the delivery date.

Shipping costs depend on the destination country, the shipping method you choose, and the number of books. You’ll see the exact shipping cost at checkout before making your payment.

After your order has been shipped, you’ll receive an email with delivery information and a tracking link. You can use this link to check your delivery status at any time.

If you notice an error in your address, please contact us as soon as possible through our support form or at [email protected]. If your order has not yet been handed over to the delivery service, we’ll do our best to help you change the address. Unfortunately, once the order has been shipped, the address can no longer be changed.

If you’d like to change the shipping method after placing your order, please contact us as soon as possible through our support form or at [email protected]. We’ll check the status of your order and do our best to help if the change is still possible.

We do not charge customs duties or additional fees ourselves. However, in some countries, local customs duties, taxes, or other fees may apply to international orders and must be paid by the recipient.

Your book will be securely packaged in cardboard packaging to help protect it from damage during delivery. We take care to make sure your book arrives in good condition.

No, you can check out as a guest. But creating an account lets you track orders and manage your purchases more easily.

To create an account, please click “Sign Up” on our website and follow the simple instructions. Once registered, you’ll be able to conveniently view your orders and manage your account details.

If your personal or contact details have changed, you can update them in your account settings. Please note that changing your account details will not automatically update the information on an order you have already placed.

If you’ve forgotten your password, click “Forgot password?” on the login page and follow the instructions to regain access to your account. If you need any help, our support team will be happy to assist you.